Get in touch
You do not need paperwork, a plan number or a decision about hours. Tell us what is hard at the moment and we will tell you honestly what we can do about it.
Monday to Friday, business hours, for enquiries and rostering.
Support shifts themselves run seven days, including overnight where that is what the plan calls for.
Under a minute, and you can leave most of it blank. Everything except your name and a phone number is optional.
For support coordinators, plan managers, local area coordinators, discharge planners and aged care assessors. You are working under time pressure, so this section is the least lyrical thing on the site.
Use the same enquiry form above and pick 'Someone I support professionally'. There is no separate referral form, because a second form is just a second place for things to get lost.
If English is not your first language, tell us and we will arrange an interpreter through the Translating and Interpreting Service rather than relying on a family member to translate. TIS National can be reached on 131 450. If you are deaf or have difficulty hearing or speaking, the National Relay Service can connect the call. Ask us for information in a different format and we will sort it out.
Grove is support work, not a clinical service. Occupational therapy, physiotherapy, speech pathology, psychology and dietetics all sit with Constellation Therapies inside our own group, and nursing sits with your health team. Ring us anyway and we will make the introduction rather than send you back to a search engine.
Tell us first if you can. Ring the office or email us, ask for it to be treated as a complaint, and we will put it in writing and tell you what we are doing about it. You can also go straight to an external body without telling us at all, and you can do that at any point. For disability support that is the NDIS Quality and Safeguards Commission, and for aged care it is the Aged Care Quality and Safety Commission. Both take complaints from anyone, including anonymously, and both list their current phone numbers and online forms on their own sites.
In business hours, the same day wherever we can. If you send an enquiry over a weekend it will be picked up on Monday. If it is urgent, ring rather than email, because a phone call jumps the queue in a way an email cannot.
Fifteen or twenty minutes, mostly us listening. What a hard day looks like, what you have already tried, who else is involved, and what you want to be different. No sales pitch and no forms to fill in while we talk.
Once we know what you need and how it is funded, the limiting factor is matching a worker rather than paperwork. A straightforward start is usually a week or two, and we will tell you at the first call if yours will take longer.
Then we will say so, and point you somewhere better if we can. A referral we cannot staff properly is worse for you than an honest no, and it is worse for us than an empty roster.