Making a plan work
Support coordination
Making the pieces of a plan work together, and keeping your choice of provider real.
- Providers lined up
- Agreements signed
- Review booked in
What this looks like day to day
The person who makes a plan behave like a plan.
- 01 Reading your plan with you, in plain language, until you know what is in it and what it is for.
- 02 Finding providers who have actual capacity, then setting up the first conversations.
- 03 Sorting service agreements and bookings so nothing sits in limbo for a month.
- 04 Keeping the parts talking to each other: therapy, support work, school, housing, health.
- 05 Stepping in when something breaks, a provider drops out, or a hospital stay changes everything.
- 06 Getting the evidence together before a plan reassessment, so the next plan reflects the real year.
Who it is for
Participants whose plan includes support coordination, and families who are effectively doing this job unpaid at the moment. It is most useful when there are several providers involved, when a plan is not being spent on the things it was funded for, or when something has changed and nobody has caught up yet.
How Grove delivers it
A named coordinator you can reach, who writes things down and follows through. Not a shared inbox and not a monthly report that tells you what you already knew.
How we match support workersAbout conflict of interest
Grove coordinates plans and also delivers support work, which is a conflict we have to name rather than hope you miss. If we coordinate your plan you are never required to use Grove for the support itself. We will put real options in front of you, write down the choice you make, and change it whenever you want. Ask us to explain how we keep those two jobs apart, and expect a direct answer.
Funded under
Follow a tag for the plain-language version of how that funding pays for this support, and what to do if you are not sure which one you are in.
Where it is available
Three metros and the regions around them. Area pages tell you what support looks like where you actually live.
Questions people ask
If yours is not here, call and ask it. We would rather answer it on the phone than have you guess.
Is support coordination in my plan?
It is funded separately from support work, so it is either in your plan or it is not. If you are not sure, send us the plan or read it out over the phone and we will tell you what we can see.
Do I have to use Grove for my support work as well?
No, and we will say so in writing. Choosing Grove for coordination does not commit you to Grove for anything else, and a coordinator who behaves otherwise is doing the job wrong.
What is the difference between this and a plan manager?
A plan manager handles the money: invoices, budgets and paying providers. A support coordinator handles the supports: who is doing what, whether it is working, and what to do when it is not. Plenty of people have both.
How much of your time do I actually get?
That depends on the hours funded in your plan. We will map those hours against what you want to achieve at the start, so you know whether we are set up for a heavy first three months or a steady year.
Tell us what a hard day looks like
That is the whole first conversation. No plan documents, no forms, and an honest answer about whether we are the right fit.