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What we do

Seven kinds of everyday help.

None of it is clinical. All of it is the practical, human part of care: the hours in your kitchen, the lift to the appointment, the yard, the housework, and the person who turns up knowing how you like things done.

A family of different ages preparing a meal together in a home kitchen

Two ways it gets funded

NDIS Disability support for people with a plan, at any age, including paediatric support. Read the plain version Support at Home Aged care delivered in the home, for older Australians who want to stay in it. Read the plain version

Every service below carries a tag telling you which world pays for it. Follow the tag and it takes you to the plain-language explanation.

A group of friends walking together along a sunny street

Pick the one that sounds like your week

  1. Support that comes to you

    Daily living support

    Hours-based support that comes to you and works around the routine you already have.

    NDIS Support at Home
    Two women sharing a coffee and a conversation at a kitchen bench

  2. Out of the house

    Community access

    Getting to the places, activities and people that matter to you.

    NDIS Support at Home
    A group of friends walking together along a sunny street

  3. Support where you live

    Supported independent living

    Support in the home you live in, including overnight.

    NDIS
    Two housemates chatting over coffee in a shared kitchen

  4. Making a plan work

    Support coordination

    Making the pieces of a plan work together, and keeping your choice of provider real.

    NDIS
    Two people working through a support plan together in a living room

  5. Outside the house

    Gardening and home help

    Lawns, garden beds, hedges and the outdoor jobs that get harder to keep on top of.

    NDIS Support at Home
    Hands pruning a shrub with secateurs in a sunny garden

  6. Inside the house

    Cleaning and domestic assistance

    Kitchen, bathroom, laundry and the general tidy that makes a place feel like yours.

    NDIS Support at Home
    A person folding fresh laundry into a basket in a bright living room

  7. How everything else is delivered

    Support-worker matching

    Not a service so much as how every other service gets delivered.

    NDIS Support at Home
    A support worker sitting and chatting with an older woman in her living room

Every one of them is really the same service

Whichever row you picked, what actually arrives at your door is a person. That is why matching is the thing we take most seriously, and why it gets a page of its own rather than a line in a list.

  • Matched on the practical constraints, then on whether you will actually get on
  • Screened and inducted before a first shift, never after it
  • Changed without an argument when the fit is wrong
How matching works
A support worker sitting and chatting with an older woman in her living room

Not sure which of these you need?

Most people are not, and you do not have to work it out before you call. Tell us what a hard day looks like and we will work backwards to the right kind of support, or tell you honestly that it is someone else's job.

Read how it works Talk to us instead
Two people talking through options at a kitchen table